Frequently Asked Questions
Booking, payment, policies and practicalities — answered. Can't find what you need? Message us on WhatsApp.
What is the minimum notice required to book an experience?
We recommend booking at least 2-3 weeks in advance to secure your preferred date and time. However, we accept last-minute bookings if slots are available — contact us on WhatsApp for assistance.
Can I modify my booking after payment?
Date and time modifications require a minimum of 48 hours notice before your experience and are subject to availability. In exceptional cases, please contact us directly at 010 0168 8390 (WhatsApp) or 010 6661 1102 to discuss possible arrangements. Menu selections cannot be changed after payment.
What payment methods do you accept?
We accept InstaPay and Vodafone Cash for all bookings. Payment options are displayed during checkout, and you'll upload a screenshot for AI verification.
How does the deposit system work?
You can choose to pay 50% as a deposit upfront (remaining balance due on arrival) or pay in full. Special dates like New Year and Valentine's Day require full payment — deposits aren't available.
What's included in the menu?
Each experience includes a salad, choice of 2 sides, a soft drink, and mineral water per person. Main courses are selected based on your preference (fish, chicken BBQ, pasta, etc.).
Can I bring my own cake?
Yes! We welcome cakes from outside for an additional fee of 100 EGP. You can add it to your order as a menu extra. Just let us know in special requests, and we'll have plates and cutlery ready.
Is the Jungle Experience suitable for all seasons?
The Jungle is available year-round, but we recommend visiting October–April for the most comfortable weather. We can reschedule if extreme weather occurs.
Can I add items after booking?
If you'd like to add anything after booking (entertainment, upgrades, extra items, or other add-ons), please contact us at 010 0168 8390 (WhatsApp) or 010 6661 1102. Our team will be happy to accommodate your requests based on availability.
How long does an experience typically last?
Most experiences last 2–3 hours including setup, dining, and memorable moments. Exact duration varies by experience and any add-ons selected.
What's your cancellation policy for bookings far in advance?
More than 7 days before: receive a full refund within 5 working days. Between 7 days–48 hours: rescheduling only, no refund. Less than 48 hours: no cancellations allowed.
Do you accommodate dietary restrictions?
Absolutely. In the "Special Requests" section, mention any allergies, vegetarian needs, or dietary restrictions. Our team will tailor your menu accordingly.
Is parking available?
Yes, free parking is available at the venue. Our team will guide you upon arrival.
Can I book for a group larger than 2?
Most experiences are designed for couples. For group bookings (brunch experiences support 2–10 guests), please call: 010 0168 8390.
Can I book the venue for private events?
Yes! We offer the venue for special events and corporate gatherings. Please contact us at 010 0168 8390 (WhatsApp) or 010 6661 1102 to discuss your event requirements and customize a package for you.
What should I bring?
Just yourself! We provide all dining essentials, decor, and ambiance. During cooler months, a light jacket is recommended.
How will I receive my booking confirmation?
After payment verification, you'll see an instant confirmation page. A detailed booking confirmation will be sent to your WhatsApp number.
Can I reschedule to a different date for free?
Rescheduling is free if done more than 48 hours before your experience and if the new date is available. Within 48 hours, rescheduling requests depend on availability and must be approved by management.