Frequently Asked Questions
Booking, payment, policies and practicalities — answered. Can't find what you need? Call us on 010 0168 8390 or message our Facebook or Instagram page.
How far in advance should I book?
We recommend booking at least 2-3 weeks in advance to secure your preferred date and time. We also take last-minute bookings when a slot is free. Call us on 010 0168 8390 or message our Facebook or Instagram page.
Can I modify my booking after payment?
Date and time modifications require a minimum of 48 hours notice before your experience and are subject to availability. In exceptional cases, please call us directly on 010 0168 8390 to discuss possible arrangements. Menu selections cannot be changed after payment.
What payment methods do you accept?
We accept InstaPay and Vodafone Cash only. We do not accept Visa or any other card. You can pay 50% now and the rest in cash when you arrive, or pay in full. After you transfer, upload a photo of the transfer and our team confirms it.
How does the deposit system work?
You can choose to pay 50% as a deposit upfront (you pay the rest in cash when you arrive) or pay in full. Special dates like New Year and Valentine's Day require full payment — deposits aren't available.
What's included in the menu?
Each experience includes a salad, a choice of 2 sides, a Pepsi or 7Up, and mineral water per person. Main courses are selected based on your preference (fish, chicken BBQ, pasta, etc.).
Can I bring my own cake?
Yes! We welcome cakes from outside for an additional fee of 100 EGP. You can add it to your order as a menu extra. Just let us know in special requests, and we'll have plates and cutlery ready.
Is the Jungle open all year?
Yes. The Jungle is an enclosed pergola, heated in winter and air-conditioned in summer.
Can I add items after booking?
If you'd like to add anything after booking (entertainment, upgrades, extra items, or other add-ons), please call us on 010 0168 8390. Our team will be happy to accommodate your requests based on availability.
How long is each booking?
Every booking is a 3-hour slot, including setup and dinner.
What's your cancellation policy for bookings far in advance?
More than 7 days before: receive a full refund within 5 working days. Between 7 days–48 hours: rescheduling only, no refund. Less than 48 hours: no cancellations allowed.
Do you accommodate dietary restrictions?
Absolutely. In the "Special Requests" section, mention any allergies, vegetarian needs, or dietary restrictions. Our team will tailor your menu accordingly.
Is parking available?
Yes, free parking is available at the venue. Our team will guide you upon arrival.
Can I book for a group larger than 2?
Yes, in the Jungle, which fits up to 40 guests. All other experiences are for 2 people. To book a group, call 01227879444.
Can I book the venue for private events?
Yes! We offer the venue for special events and corporate gatherings. Please call us on 01227879444 to discuss your event requirements and customize a package for you.
What should I bring?
Just yourself! We provide all dining essentials, decor, and ambiance. During cooler months, a light jacket is recommended.
How will I receive my booking confirmation?
After payment verification, you'll see an instant confirmation page with all your booking details. Please take a screenshot of it and show it on arrival — you can also review your booking anytime under "My Bookings".
Can I reschedule to a different date for free?
Rescheduling is free if done more than 48 hours before your experience and if the new date is available. Within 48 hours, rescheduling requests depend on availability and must be approved by management.